| CC1 Control environment | Integrity and ethics, oversight, structure, competence and accountability | Approved policies, staff acknowledgements and a named owner for every control | Phases 3 and 4 |
| CC2 Communication and information | Information quality and how responsibilities and commitments are communicated, inside and out | A system description and published commitments that match what runs | Phases 1 and 4 |
| CC3 Risk assessment | Objectives, risk identification and analysis, fraud risk and significant change | A documented risk assessment that names the risks your controls address | Phases 2 and 3 |
| CC4 Monitoring activities | Evaluating whether controls work and reporting deficiencies | Someone checks the controls and every deficiency gets an owner and a date | Phases 4 and 6 |
| CC5 Control activities | Selecting and deploying controls, including technology controls, through policies | Every policy sets a cadence the team can keep | Phases 2 and 3 |
| CC6 Logical and physical access | Granting, changing and removing access, authentication, physical access, and protecting data at the boundary, in transit and on disposal | Joiner and leaver populations, and a quarterly user access review with evidence | Phases 2 and 4 |
| CC7 System operations | Detecting vulnerabilities and anomalies, responding to incidents and recovering | Scans, monitoring and an incident process that leave records, such as a vulnerability management cycle | Phases 2 and 4 |
| CC8 Change management | Authorising, testing, approving and implementing changes | Approved change tickets and a change population you can export for any date range | Phase 4 |
| CC9 Risk mitigation | Business disruption risk, and the risk from vendors and business partners | Vendor reviews and monitoring of each subservice organisation, for example with a vendor risk assessment | Phases 1 and 4 |
| A1 Availability | Capacity, backup and recovery for the commitments you make on uptime | Only when in scope: backups and a recovery test with a dated result | Phase 1 decides |
| C1 Confidentiality | Identifying, protecting and disposing of confidential information | Only when in scope: the confidential data your contracts define, and how it is disposed of | Phase 1 decides |
| PI1 Processing integrity | Complete, valid, accurate and timely processing | Only when in scope: input, processing and output checks for the service | Phase 1 decides |
| P1 to P8 Privacy | Notice, choice, collection, use and retention, access, disclosure, quality and monitoring of personal information | Only when in scope: how personal information is handled across its life | Phase 1 decides |