Every keyword belongs to one of four intent categories. Getting the intent right determines whether your content can rank — and whether that ranking drives business outcomes.
Intent Type 1
Informational
What the searcher wants: To learn something. An answer to a question, an explanation, a definition.
Examples: “what is MRR”, “how does SaaS pricing work”, “best practices for employee onboarding”
Content that ranks: Educational blog posts, guides, how-to articles.
High AI overview risk Google’s AI overviews are most likely to appear on informational queries and capture clicks that would otherwise go to organic results.
Intent Type 2
Navigational
What the searcher wants: To find a specific brand or website.
Examples: “Checkflow login”, “Slack pricing page”, “Hubspot CRM”
Content that ranks: The brand’s own pages — homepage, pricing, specific features.
Content opportunity: Your brand’s navigational keywords are yours to own. Competitor navigational keywords are difficult to rank for.
Intent Type 3
Commercial Investigation
What the searcher wants: To compare options before buying. Research and evaluation.
Examples: “best process management software”, “Checkflow vs Process Street”, “IT onboarding software for mid-size companies”
Content that ranks: Comparison pages, alternative pages, category landing pages, detailed feature pages.
High business value These searchers are evaluating solutions.
Intent Type 4
Transactional
What the searcher wants: To take an action — buy, sign up, download, request a demo.
Examples: “process management software free trial”, “sign up for checklist software”, “buy project management tool”
Content that ranks: Pricing pages, sign-up pages, product landing pages.
Highest business value These searchers have buying intent.